I have a designation called QSC® on my business card and on my websites; so naturally, I get a lot of questions as to what that specifically means. Those inquiries have led me to write this piece. It’s a designation which means Quality Service Certification and it is bestowed on you once you pass a written test and agree to put certain practices into your business. And once so designated, your clients fill out quality surveys after each transaction you engage with them, which results in a Quality Service score which is posted on the organization’s website. If your quality scores drop below an acceptable level, you are stripped of your designation.
As any homeowner knows, the sale or purchase of what for many is their most valuable asset, deserves the serious attention and accountability of a defined, written and communicated service process with measurable standards; that’s exactly what a Quality Service Certified® professional must deliver. As the saying goes: “you get what you pay for.” This statement rings especially true in these difficult times in Real Estate; this is no time to guess what type of service you are getting for your money; not all services are the same.
This is why CAR (California Association of Realtors) has officially recognized and recommends this first organized effort to provide a standardized approach to providing quality service to consumers of real estate services.
This designation certainly does not mean that all such practitioners will walk on water, but it will help a consumer seek out those who have agreed to and engage in measurable quality service practices in their business.
Here is link with FAQs about the certification.
http://www.qualityservice.org/faqs2.aspx
www.stevemungroup.com
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